代写BSBLDR502 communication system

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    Task 01: (Portfolio and Presentation) 
    Plan and present workplace 
    communication system  
    Submission details 
    The Assessment Task is due on the date specified by your trainer. Any variations to 
    this arrangement must be approved in writing by your trainer. 
    See task specifications below for details.  
    You must submit both printed copy and soft copy of your answers. 
    Submit printed copy of required evidences (your answers) to your Trainer with the 
    "Assessment Cover Sheet" (Filled out and signed appropriately) attached on top of 
    your answers. 
    Upload the softcopy on the eLearning site with appropriate header and footer (Your 
    name, student id, unit/subject name, assessment no, page no, etc.)  
    The Trainer/Assessor may further prompt and question in order to receive answers 
    of appropriate quality or if further clarification required and to validate authenticity 
    of your submitted work. 
     
    Word limit: Word limit for the portfolio is approx. 1000 words 
        
    Assessment Task 1 
    BSBLDR502 
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    Assessment description 
    Using the simulated business information provided, and in response to a scenario, you will 
    prepare a portfolio of communications planning documentation that includes a 
    communications strategy and grievance procedure. You will also prepare and deliver a 
    presentation to the senior management team on your plans for managing communications 
    and consultation.  
    Procedure 
    Part A: Communications planning portfolio 
    1.  Review the scenario in Appendix 1, particularly the background to the simulated 
    organisation, current change issues, communication and consultation needs, and 
    information about your role as Communications Consultant. 
    2.  Review JKL Industries simulated business documentation, including strategic plans 
    and operational plans. Note what the organisation does, how it does it, what its goals 
    and objectives are, and who its stakeholders and customers are. 
    3.  Develop a draft communications strategy for meeting organisational needs that 
    includes: 
    a.  two to three communications objectives 
    b.  at least two different audiences, for example, senior management, work teams, 
    or individual employees 
    c.  at least two methods of communication or media 
    d.  at least two provisions to facilitate bottom-up consultation (from employees to 
    management); for example, consultation on employee health and safety, 
    consultation on continuous improvement of work processes, consultation on 
    employee conditions and pay, or consultation on job roles and performance 
    expectations.  
    Note: Ensure you also provide for management feedback on consultation back to 
    employees.  
    4.  Develop a short (less than one page) grievance procedure.  
    5.  Submit your portfolio in accordance with quality specifications outlined below.  
    Part B: Presentation to the senior management team 
    Research, plan and deliver a 10–15 minute presentation to senior managers on your 
    proposed communications planning. 
    1.  Prepare a business presentation in response to the scenario described in the scenario. 
    Determine and prepare to discuss: 
    a.  Audience needs and relevant interpersonal skills you will need to deploy to win 
    support for your ideas.  
    Assessment Task 1 
    BSBLDR502 
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    b.  Organisational needs: 
    i.  internal strategic needs, goals and objectives 
    ii.  external regulatory or legal requirements, such as for WHS consultation, 
    anti-discrimination or industrial relations  
    iii.  business ethics requirements. 
    c.  Your proposed approach to communications and consultation to meet 
    organisational and audience needs: 
    i.  Prepare to explain your draft communications strategy, organisational 
    policies and procedures, and how such communications systems and 
    policies can support a coordinated approach to developing effective work 
    relationships.  
    2.  Arrange a time and location to deliver your presentation to the senior management 
    team. 
    3.  Deliver the presentation to the senior management team. Ensure you deliver your 
    presentation in accordance with deliverables and quality specifications outlined 
    below. 
    Specifications 
    You must: 
    ●  submit a communications planning portfolio that includes: 
    o  a communications strategy 
    o  a short grievance procedure. 
    ●  deliver a 10–15-minute presentation on your proposed communications strategy. 
    Your assessor will be looking for evidence of your ability to: 
    ●  provide leadership through your own behaviour including professional conduct that 
    promotes trust with a business audience 
    ●  explain how communications systems, policies and procedures can support the 
    development of effective work relationships  
    ●  explain how your communications strategy addresses legislative or regulatory 
    requirements  
    ●  interact with others through: 
    o  building professional trust  
    o  demonstrating high level support and facilitation skills and your ability to 
    engage and motivate others  
    Assessment Task 1 
    BSBLDR502 
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    ●  get the work done through: 
    o  taking public responsibility for planning and sequencing complex tasks to 
    achieve organisational goals 
    o  developing processes and plans for complex communication activities with 
    strategic importance 
    o  analysing information to inform decisions about organisational communications 
    strategy 
    o  identifying opportunities for improvement in communications 
    ●  develop processes to manage ideas and information including:  
    o  communicating information to support others to achieve work responsibilities 
    o  facilitating employees’ contributions to consultation on work issues 
    o  providing feedback on the outcomes of consultations  
    o  resolution of issues raised or referral to relevant personnel 
    ●  demonstrate writing skills through: 
    o  researching and preparing plans and policies incorporating appropriate 
    vocabulary, grammatical structure and conventions. 
        
    Assessment Task 1 
    BSBLDR502 
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    Appendix 1: Scenario – JKL Industries  
    JKL Industries overview 
    JKL Industries is an Australian-owned company, selling forklifts, small trucks and spare 
    parts to industry. They also have a division that leases forklifts and small trucks. 
    The company’s head office is in Sydney and has branches in Brisbane, Melbourne, Perth, 
    Adelaide and Canberra. 
    Change 
    After 12 years in business, focusing on forklifts and small trucks, JKL Industries has 
    negotiated the sales rights to a range of medium and large trucks from an overseas supplier. 
    This opportunity will provide JKL Industries with an advantage in range over its 
    competitors. 
    Sales results over the past five years have indicated strong growth in forklift and truck sales, 
    which have averaged 10% sales growth per annum. The rental market has been in decline 
    for the past three years due to the reduced costs of these vehicles and some taxation benefits 
    to industries who purchase these vehicles. 
    Taking the sales rights opportunity will, however, entail some significant changes, including 
    significant changes to the current organisational structure. The company will reposition 
    itself to focus solely on retail sales and service and exit the rentals market, in which forces 
    such as competition and consumer choice reduce potential profitability. 
    In accordance with the organisation’s values, JKL Industries intends (to the extent feasible) 
    to recruit from within the company and up-skill or re-skill existing employees presently 
    working in rentals who wish to remain with the company. 
    Given the company’s previous history of employee grievances over pay and conditions and 
    current plans to restructure, JKL Industries has identified poor communications and an 
    organisational climate of conflict as a risk to business goals.  
    Moving forward, the organisation intends to build and maintain a positive organisational 
    culture, reduce risk and achieve organisational goals through: 
    ●  developing an effective policy framework for managing internal communications and 
    consultation, in accordance with organisational objectives, business ethics, and 
    compliance requirements  
    ●  communicating and building support for organisational initiatives and objectives 
    ●  managing information flow to: 
    o  provide managers and employees with at-hand information to perform their 
    work responsibilities 
    o  communicate ideas for improvement (top-down and bottom-up) 
    o  facilitate feedback both to and from employees and management on relevant 
    work performance and outcomes of consultation. 
    Communication and consultation issues  
    Assessment Task 1 
    BSBLDR502 
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    An internal management review of the organisation has uncovered the following issues: 
    ●  A lack of an overarching approach to information management that helps to promote 
    common understanding of team goals and organisational values and to build strategic 
    relationships. 
    ●  Slow responses to internal and external customer needs. 
    ●  Slow and ineffective communication of and implementation of ideas for improved 
    processes. 
    ●  Ineffective or no use of modern communication technologies and social platforms. 
    ●  Inadequate consultation, resulting in risks to compliance (particularly WHS 
    consultation requirements) and too little bottom-up information flow from employees 
    to management. This latter results in poor organisational take-up of improvement 
    ideas identified by teams and individuals at lower levels of the organisation and by 
    customer-facing managers and employees. 
    ●  Inconsistent application by managers of grievance procedures posing a risk to 
    employee relations. 
    ●  Poor sense of employee engagement, empowerment and accountability for work 
    performance. 
    ●  Poor general awareness of (and therefore poor support of) organisational goals, ethics, 
    values. 
    Your role  
    You are a communications consultant. You have been engaged by JKL Industries to revise 
    and update strategies and processes to manage communications and information flow 
    within the organisation. 
    Note that the senior management team may be resistant to changes to communication 
    strategies, policies and procedures. In particular, they are concerned that a new approach to 
    communications may result in a less cohesive organisation. 
    You will need to ensure your communications strategy and processes address organisational 
    issues, while using your highly developed interpersonal skills to engage and motivate the 
    senior management team to embrace your proposed changes. 
    代写BSBLDR502 communication system