Certificate III in travel International Destinations 代写
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Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 1
Details of Assessment
Term and Year Term 1, 2017 Time allowed 3 weeks
Assessment No 1 Assessment Weighting 50%
Assessment Type Project with Role Play and Presentation
Due Date Week No. 4 Room 105 George St
Details of Subject
Qualification SIT30216 C ertificate III in travel
Subject Name Australian and International Destinations
Details of Unit(s) of competency
Unit Code SITTIND001 Source and use information on the tourism and travel industry
Unit Code SITTTSL003 Provide Advice on International Destinations
Unit Code SITTTSL004Provide Advice on Australian Destinations
Details of Student
Student Name
College Student ID
Student Declaration: I declare that the work
submitted is my own, and has not been copied or
plagiarised from any person or source.
Signature: ___________________________
Date: _______/________/_______________
Details of Assessor
Assessor’s Name Nuria Torrescasana
Assessment Outcome
Results
Satisfactory Not Yet Satisfactory
Marks /50
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I am also aware of my right to appeal and the
reassessment procedure.
Signature: ____________________________
Date: ____/_____/_____
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 2
Purpose of the Assessment
The purpose of this assessment is to assess the
student in the following learning outcomes:
Satisfactory
(S)
Not yet Satisfactory
(NYS)
Source and use relevant industry information.
Source and use compliance information in daily
activities.
Source and use information on tourism technology.
Update personal and organisational knowledge of
the tourism industry.
Develop knowledge of international destinations.
Update knowledge of international destinations.
Provide information and advice on international
destinations.
Develop knowledge of Australian destinations.
Update knowledge of Australian destinations.
Provide information and advice on Australian
destinations.
Assessment/evidence gathering conditions
Each assessment component is recorded as either satisfactory (S) or Not Yet Satisfactory (NYS). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as satisfactory. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment
Computer with relevant software applications and access to internet
Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
This assessment has to be completed In class At home
The assessment is to be completed according to the instructions given by your assessor.
Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.
Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
Please refer to the College re-assessment policy for more information (Student handbook).
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 3
Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence.
Part A
Sectors and services Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided, demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Environmental issues Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided, demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Work ethics Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided, demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Legislation and Quality Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided, demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Technology Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided, demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Current issue Insufficient
information
provided
Satisfactory
information
provided
Certificate III in travel International Destinations 代写
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided, demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 4
Assessment Matrix – your lecturer will use this matrix to assess your satisfactory competence. Part B
Role plays Insufficient
information
demonstrated
Satisfactory
information
demonstrated
Sufficient information
demonstrated with a clear
understanding of the content
High level of information shown,
demonstrating a clear
understanding of the content.
Exceptional level of information
shown, demonstrating a thorough
understanding of the content.
<3 3 3.1-4 4.1-5.25 >5.25 /6
Air itinerary and fare
ineconomy class
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Air itinerary and fare in
business class, large print
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Climate x 5 cities Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Currency x 4 cities Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Attractions and tour price x
5 cities
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content..
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5
/3
Cultural differences x 5
cities
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5
/3
Travel warnings, visa &
passport x 4 cities
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<1.5 1.5 1.6-2 2.1-2.5 >2.5 /3
Share and circulate info
and feedback presentation
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the content
High level of information provided,
demonstrating a clear
understanding of the content.
Exceptional level of information
provided, demonstrating a thorough
understanding of the content.
<2.5 2.5 3-3.5 4 ≥4.5 /5
TOTAL
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 5
Outline of Assessment
This assessment consists of 2 parts A and B which are independent.
Part B is divided in 3 additional parts
Part A: Information booklet for a new employee: 18 marks
Compile an information booklet that could be given to a new employee in a tourism
workplace of your choice. Must be completed in week 4
Part B1: Role plays 6 marks
2 role plays, 5 minutes each, in a simulated travel agency based on the advertisement on
the following page for a round-the-world trip. You will need to book with your trainer a time to
complete both role plays in week 4.
5 minutes role play student-student as customer-travel agent.
5 minutes role play student-trainer as travel agent-senior travel agent.
Part B2: Written project 21 marks
Written project: hard copies required, following formats in pages 8 and 9. Must be completed
in week 4
Part B3:Presentation 5 marks
5-minute presentation about your project.You will need to book a time with your trainer to
deliver it in week 4
All 4 parts need to be completed by the assessment due date. Part B goes in order so you
need to first complete part B1, to gather information, next part B2 to do research and
only then finally part B3 to present your findings.
Verbal instructions will be given by your trainer on the assessment hand out day regarding
all parts of this assessment as well as check-lists and marking criteria.
PROJECT
Part A
Research and collate information on the different sectors of the travel and tourism industry.
Compile an information booklet that could be given to a new employee in a tourism
workplace of your choice (hotel, travel agency, airline, tour operator, etc) to help them gain a
better understanding of the travel and tourism industry in Australia.
The first step will be to choose a type of business where you will be the supervisor. Pick
something that you are familiar with: receptionist in a hotel, travel agent in a travel agency,
tour guide in a tour operator, flight attendant in an airline, information officer in a tourist
information office…It has to be a tourism business.
Companies offering the same type of products will have very different profiles. If we look at
for instance Emirates and Jetstar or The Hilton and YHA backpackers, they will have very
different quality standards, recycling policies, overbooking policies, technology used etc..
You only need to focus on one, either real or imaginary company.
Next you need to prepare a 2 pages information pack for a new employee that will start
working under your supervision. Since the person is new, we need to advise them not only
about how to do their job competently, but also about the general rules in our company.
(Min 2 pages type font 11 required)
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 6
The layout of the booklet needs to have the following sections/chapters.
1. Name 3 different sectors of the travel and tourism industry with which your company
interacts, including their interrelationships and the services available in each sector.
As an example: If your business is a hotel, you may liaise with transportation, tour
operators, travel agencies etc, explain how. SITTIND201 1.1-1.2-1.4
2. Name 3 environmental issues and requirements, including but not limited to: the
management of air quality, water quality, waste, recycling etc. As an example: How
does your company recycle? How many types of bins are available? What is the
policy air conditioning temperature? SITTIND201 1.2-1.3-1.4
3. Name 3 work ethics required to work in the industry, including but not limited to:
confidentiality, overbooking, consumer protection etc. As an example: In case of
overbooking, what are the steps to follow? How do you ensure total confidentiality of
your customers’ details? What is you policy on customers’ complaints?
SITTIND201 2.1-2.2-2.4
4. Name 3 relevant eitherlegislation, codes of practice or quality assurance practices,
including but not limited to Equal Employment Opportunity, accreditation, licences
etc. As an example: Does your company encourage a multicultural workplace? What
measures are in place to ensure quality? How does your company comply with
smoking legislation? SITTIND201 2.1-2.2-2.3
5. Name 3 examples of technology in use, including but not limited to: e-business,
online booking systems, social media sites etc. As an example: What promotions are
in place to encourage customers’ posts in the company’s Facebook page? What
other social media is used? How is the e-business side managed? What technology
is available to customers? SITTIND201 3.1-3.2-3.3-4.1-4.2-4.3
6. Choose 1 current issue (Air Asia lost plane, Cuba-US renewal of relations, price of
the Australian dollaretc) and describe how it impacted on this workplace. How and
why employees should keep updated about current issues? SITTIND201 4.1-4.2-4.3
Part B1: ROLE PLAY:
Role play 1: Student-student as customer-travel agent
You need to gather information from a potential customer who walks into your travel agency
enquiring about a round-the-world trip. Please see advertisement on the following page.
In pairs, each studentwill take turns playing one of the roles for 5 minutes. Customer and
agent, designated by your trainer will role play in a simulated retail travel agency using the
brochures available in the classroom.
Your customer would like to travel around the world on a 21-day holiday. They want to
depart on the 1 st of November this year, but they need only flights.
In your role play, you must question your partner to find out what 4 international and 1
domestic destination they would like to visit and discuss how long they plan to stay in each
city. You must include at least:
Five cities (four overseas and one in Australia other than Sydney)
Visiting at least three different continents
Role play 2: Student-trainer as travel agent-senior travel agent
Once you have thedesired itinerary by your customer from the previous role play, your will
then role play for 5 minutes with your trainer who will act as a colleague. Seek advice from
your trainer about this planned itinerary and get feedback from your trainer in order to start
your project.
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 7
For satisfactory results, the student will be able to demonstrate assertiveness, active
listening, non-verbal communication and other appropriate communication skills to complete
this scenario. Your trainer will assess you on the checklist that you will be observed against,
which is attached in page 8.
Background scenario: Advertisement for a round the world trip
You work as a travel agent in a travel agency located in Sydney CBD which specialises in
round-the-world holidays. A customer responds to the following advertisement:
You can now book your round-the-world trip without wasting hours of effort deciphering
round the world airfare rules. Leave that up to the experts! All you need to do is work out
where you want to go around the world along with an idea of proposed dates or durations
and we can match that up to the best round-the-world ticket for you. It's that easy!
So now the real question is...where in the world do you want to go? Do those destinations fit
into a round-the-world trip? The most important thing is that your itinerary includes travel in a
continuous direction between continents and that your travel has you crossing both the
Atlantic and the Pacific Oceans.
Don't worry if that sounds a bit complicated, just get an idea of a few destinations around the
world that you wish to visit and come to see one of our experts who will help piece it together
in order.
We'll look at where you want to go and recommend the best round the world
fare for your itinerary!
Come and visit us in 505 George St!
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 8
PART B1: ROLE PLAY CHECK LIST GUIDE
Verbal instructions to be given in class by your trainer on the assessment handout day
Marking Sheet for Role Play
(6pts possible)
Certificate III in Travel Date______________________
NAME:_____________________________
The student:
Criteria Non Satisfactory Satisfactory
Demonstrated assertiveness:
Was self-assured and confident without being
aggressive
<0.5 0.5-1.5
Active listening techniques were used:
Student made a conscious effort to listen to and
understand the customer/trainer/colleague
<0.5 0.5-1.5
Non-verbal communication was appropriate for
context:
A variety of non-verbal cues were used
<0.5 0.5-1.5
Clearly identified the needs of
customer/trainer/colleague:
The student assumed the role and
communicated fluently
<0.5 0.5-1.5
Insufficient
information
demonstrated
Satisfactory
information
demonstrated
Sufficient
information
demonstrated with a
clear understanding
of the content
High level of information
shown, demonstrating a
clear understanding of the
content.
Exceptional level of
information shown,
demonstrating a thorough
understanding of the content.
<2 2 2-2.5 3-3.5 >3.5
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 9
Part B2: WRITTEN PROJECT
You need to search for information for two different customers:
Customer 1: Your customerfrom the previous role play, Part A, who wants to travel
on a ROUND THE WORLD TICKET in economy class.
Customer 2: Your customer’s aunt,who will accompany your customer on the entire
trip but will not visit the last city and will fly directly back to Sydney. She will fly
business class on all flights instead of economy.
To book them go online to www.oneworld.com
You need to prepare and print a written information pack for your clients. For flight
information please follow the format in page 10, additionally, for destination information a
table format is suggested, please see attached example on page 11
According to the one world website, how much is the airfare per person?
1. Customer 1: Your partner from the previous role play needs an air itinerary. Attach
printed Explorer Round-the-world flight itinerary with flight times, flight numbers and
price, booked on oneworld.com. See attached example on page 8
SITTTSL301 1.1-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4 SITTTSL302 1.1-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4
2. Customer 2: For your customer’s auntattach a separate Explorer Round-the-world
flight itinerary with flight times, flight numbers and price, booked on oneworld.com.
Follow the same template as in page 8.
SITTTSL301 1.1-1.2-1.4-1.5-2.1-3.1-3.2-3.3-3.4-3.5 SITTTSL302 1.1-1.2-1.4-1.5-2.1-3.1-3.2-3.3-3.4-3.5
Destination information pack: for each city you must include the following information and
yoursources(whether a website, colleague, customer feedback…).
Your customer’s aunt is visually impaired so you will need to providethe below information
using a large print format. Please follow the table format provided on page 11.
SITTTSL301 1.1-1.2-1.3-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4-3.5 SITTTSL302 1.1-1.2-1.3-1.4-1.5-2.1-2.2-3.1-3.2-3.3-3.4-3.5
3. What is the climate, at the time of travel, at each destination?
4. What is the local currency, and currency exchange rate to the Australian dollar?
5. Name 4 main attractions in each city, what is the cost of a day tour in each?
6. What are the obvious cultural differences that a tourist will notice? This could include
but not limited to: religion, greetings, meals times etc…
7. Outline the current travel and health warnings along with visa and passport
requirements for each destination according to www.smartraveller.gov.au
Part B3: PRESENTATION:
Instructions: You are required to give a short verbal summary as a 5-minute presentation
(additional 2 minutes considered) of your information pack as you have prepared for your 2
customers. Your trainer along with your simulated customer in the role play will ask you
questions about your proposed itinerary. Your trainer will assess you on the checklist that
you will be observed against, which is attached on page 12
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 10
SITTTSL301 1.5-2.1-2.2-2.3-3.4-3.5 SITTTSL302 1.5-2.1-2.2-2.3-3.4-3.5
Part B2: SAMPLE RESPONSE: 1 &2
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 11
Part B2: SAMPLE RESPONSE: 3 to 7. Remember to include your sources
Climate
at the
time of
travel
Currency
and
currency
exchange
to
Australian
Dollar
4 main
attractions
Cost of a
day tour
Cultural
differences
Travel &
health
warnings
Visa and
passport
requirements
City 1
City 2
City 3
City 4
City 5
T-1.8.1
Australian and International Destinations, Assessment Task 1,v2.6
Last updated on 8/08/2016 Page 12
PART B3: PRESENTATION CHECK LIST GUIDE
Certificate III in Travel Date______________________
NAME:_____________________________
Short Presentation
Verbal instructions to be given in class by your trainer on the assessment handout day
Marking Sheet for Oral Presentation
(5pts possible)
The Student:
Criteria Non Satisfactory Satisfactory
Introduction -General Points were covered
>0.2 0.2-0.5
Organization: Flowed logically, NO gaps
>0.2 0.2-0.5
Amount of information covered: too much or
too little information
>0.2 0.2-0.5
Maintained eye contact with audience: read notes
only occasionally, interacted with audience
>0.2 0.2-0.5
Appropriate body language was used
>0.2 0.2-0.5
Voice: loud and clear diction was used
>0.2 0.2-0.5
Knew proper ideas for each section
>0.2 0.2-0.5
Professional image was portrayed
>0.2 0.2-0.5
Clarified any audience questions
>0.2 0.2-0.5
Timing; within or outside limits:
<3 minutes 0.15pts
5 minutes 0.5 points
>7 minutes 0.15pts
>0.2 0.2-0.5
Start Time_________________ Finish Time___________Total time ________Minutes
Insufficient
information
provided
Satisfactory
information
provided
Sufficient information
provided with a clear
understanding of the
content
High level of information
provided demonstrating a
clear understanding of the
content.
Exceptional level of
information provided,
demonstrating a thorough
understanding of the content.
<2.5 2.5 3-3.5 4 ≥4.5
Certificate III in travel International Destinations 代写
