HOSP503 OB代写 Assessment 3 Conflict Resolution Self-Esteem
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HOSP503 OB代写 Assessment 3 Conflict Resolution Self-Esteem
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 1 of 13
Paper Coordinator / Lecturer
Name: Dr Stephen Cox
Email: scox@aut.ac.nz
Phone: 09-921-9999 ext:8907
Office: WH316
Lecturer
Name: Janet Blackman
Email: janet.blackman@aut.ac.nz
Phone: 09-921-9999 ext:5834
Office: WH507
Paper Code and Title:
Level: 5
Credits: 15
Pre/Co-Requisites: None
Learning Hours:
Prescriptor
This paper is designed to provide students with a conceptual and practical understanding of
human and organisational behaviour theoretical frameworks. This will allow students to analyse,
evaluate and reflect on their own interpersonal effectiveness in relation to the dynamics of
behaviour. A particular emphasis is placed on students being able to understand, reflect and
modify their own behaviour in response to others in a diverse organisational and cultural context.
Learning Outcomes
On completion of this paper, successful students will be able to:
1. Explain the dynamics of organisational and human behaviour from a culturally diverse
perspective.
2. Critically evaluate and reflect on their own behavioural effectiveness based on a
conceptual understanding of human and organisational theoretical frameworks.
3. Demonstrate effective interpersonal skills and behavioural techniques in group settings.
4. Research, analyse and reflect upon contemporary theories from organisational and human
behavioural perspectives and relate them to their own personal practical applications.
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 2 of 13
Paper Requirements
HOSP503 OB代写 Assessment 3 Conflict Resolution Self-Esteem
To successfully complete this paper, the following conditions must be met:
? Obtain a final minimum mark of C- overall in the paper;
? Submit all assessments. If any assessment is not handed in, a DNC grade will be awarded for
the paper. NOTE: As per the General Academic Regulations of AUT University, if you do not
submit a completed compulsory component, you may be withdrawn from the paper.
Reading
Required texts
There is no required text for this paper
Supplementary reading
Gladwell, M. (2005). Blink: The power of thinking without thinking. New York, NY: Penguin Books.
.
Goleman, D. (2006). Social intelligence. London, England: Hutchison.
Pink, D.H. (2005). A whole new mind: Moving from the information age to the conceptual age.
New York, NY: Riverhead Books.
Additional and all suggested readings will be provided in class and will be posted as PDFs to
Blackboard. All readings will be relevant to the topic being discussed each week
Assessment grid
# Assessment type Due date Weighting Learning outcomes
1 Essay Monday 21 st
August 9.00am
40% 1, 4
2 Group project and presentation Week 12 Tutorials
(w/c 16 th Oct)
20% 1, 3, 4
3 Reflective Portfolio Tuesday 24 th
October 4.00pm
40% 1, 2, 4
Paper Changes in Response to Previous Student Feedback
While in general previous student feedback was positive there were some helpful recommendations that
we have taken on board. The following changes have been made to the paper accordingly:
? The reduction of assessments from 4 to 3
? The introduction of group work that creates opportunity for more interpersonal skills development
? The removal of the exam and the introduction of portfolio based assessment
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 3 of 13
? The removal of the required textbook in response to rising costs facing students.
Student Responsibilities:
Class times and places
These are shown on your personal timetable which is available from the ARION website.
https://arion.aut.ac.nz
Blackboard (previously referred to as AUTonline)
Resources are posted online and it is your responsibility to download the appropriate course
material and bring this to class. It is highly recommended that you prepare for each class and
tutorial by reading the material prior to class. There is learning material available on Blackboard so
please use this to enhance your study and assignments: https://autonline.aut.ac.nz/
Submitting your assignment
Follow the instructions on the assessment details carefully, including information on
Due date and time;
Submission instructions; and
Turnitin requirements
It is the student’s responsibility to know what method is required for this paper, detailed in the
assessment instructions. No responsibility will be taken by the lecturer or the School of Hospitality
and Tourism for assignments left under office doors or handed into administration offices.
Where to hand in the assignment will be specified under submission instructions.
Unless instructed otherwise by your lecturer, all written assignments are to be submitted to
Turnitin. If an assignment is not submitted to Turnitin, it will not be marked and you will receive a
DNC (Did Not Complete). Turnitin is software that determines if the work is your own and not
someone else’s work. Therefore, you are required to submit an electronic version of your
assignment through the link on Blackboard. Instructions for using Turnitin will be provided in class.
The submission title for Turnitin must be your STUDENT ID number. You will receive a confirmation
of your submission to your email address.
Students are expected to be available for all assessments (including examinations, tests and
compulsory group presentations) at any time that they are scheduled during the Semester (17 th July -
10 th November). Any exceptions relate to only those exceptional circumstances beyond your
control. Applications for alternative arrangements will only be granted through the Special
Consideration Applications (SCA) process. For examples of exceptional circumstances please
refer to https://blackboard.aut.ac.nz/webapps/aut-sca-bb_bb60/UserGuideStudents.pdf
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 4 of 13
Grades
In-course grades will be posted either in Grade Centre on Blackboard or Arion. Note that grades
posted on Blackboard or Arion are provisional only until after Exam Board at the end of each
semester. Final results are available on ARION.
Refer to the Programme Manual for information on:
Referencing, Turnitin, plagiarism and late assessments
Special consideration for assessments
Extension dates for assignments
Examination Procedures
Reconsideration of Marks
Appeal for Paper results
Weekly schedule – outline of content
Week Lecture /tutorial Reading /resources
Wk 1 (17 – 21 July) Human and Organisational
Behaviour Overview
Supplementary Readings
Wk 2 (24 – 28 July) Multiple Intelligence and Human
Relations
Supplementary Readings
Wk 3 (31 July – 4 Aug) Organisational Behaviour –
(Emotions and labour)
Supplementary Readings
Wk 4 (7 – 11 Aug) Interpersonal Communications Supplementary Readings
Wk 5 (14 – 18 Aug) Groups, Teamwork and Power Supplementary Readings
Wk 6 (21 – 25 Aug) Self Esteem and Motivation
Essay Due Monday 21 st August
9.00am
Supplementary Readings
MID SEMESTER BREAK (28 th August to 8 th September)
Wk 7 (11 – 15 Sept) Perception and Personality Supplementary Readings
Personality Profiling Theory
Wk 8 (18 – 22 Sept) Values, Attitudes and Ethical Supplementary Readings
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 5 of 13
Decision-Making
Wk 9 (25 – 29 Sept)
Diversity and Work Supplementary Readings
Wk 10 (2 – 6 Oct)
Principles of Leadership Supplementary Readings
Wk 11 (9 – 13 Oct)
Conflict Management in
Organisations
Supplementary Readings
Wk 12 (16 – 20 Oct) Who am I? Reflecting on behaviour Group presentations in Tutorials
Submission of Portfolios by Tuesday 24 th October 4.00pm
Assessment details
Assessment 1: Essay
Due date and time: Monday 21 st August (Start of week 6)
Submission instructions: A soft copy of your essay including cover sheet must be submitted
through Turnitin by 9.00am Monday 21 st August.
Turnitin instructions: A soft copy of your essay must be submitted through Turnitin by
9.00am Monday 21 st August. Instructions on Turnitin submission
will be given by the lecturer in class. If your essay is not submitted
to Turnitin by the set deadline it will be considered as late. If your
essay is not submitted through Turnitin it will not be marked
Assessment brief:
Length: minimum 1500 words, maximum 2000 words
Type: Individual formal essay
Format: The essay will adhere to the format provided in the marking guide.
APA style referencing will be used to cite any materials used in
writing the essay
Presentation: 12 pt. font, 1.5 line spacing and single sided
Weighting: 40%
TOPIC:
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 6 of 13
What are the benefits, to the individual and organisation, of highly developed levels of
Emotional intelligence skills?
Part A
Clearly define Emotional Intelligence and associated skills of Emotional Intelligence using
academic references.
Part B
Discuss the importance of Emotional Intelligence in context of ‘Emotional Labour’ and the
‘Emotional economy’. Discuss the benefits that highly developed Emotional Intelligence
skills can have on and organisation and/or individual. Support your work with academic
references.
You are required to use at least six (6) refereed academic journal articles to support your
essay and a minimum of 10 references (including the six (6) refereed journal articles) are
expected.
Essay Marking Guide
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 7 of 13
Component
1. Introduction
The essay is effectively introduced:
? Makes a clear statement of support for the discussion topic
? Provides a clear summary of the main points of the essay
? Provides a logical sequence for the content of the essay
? Introduction is engaging and concise
10
2. Content
Part A
? Emotional intelligence is clearly defined and explained – supported by the use of
appropriate literature
? The skills associated with Emotional Intelligence are clearly discussed –
supported by the use of appropriate literature
Part B
? ‘Emotional Economy’ and ‘Emotional Labour’ terms discussed and referenced
? Demonstration of understanding of the benefits of Emotional Intelligence skills in
the workplace.
? Each point in support of the argument is appropriately referenced to academic
articles, texts and readings
? The synthesis between the research content and the argument is clear
? Evidence of research conducted demonstrates depth and detail above the
minimum requirement – (discretionary marks)
50
10
10
5
15
4
4
2
3. References & Research
? The minimum number of (10) ten required references are met
? At least six (6) refereed academic journal articles are used
? Appropriate referencing using APA format.
? Evidence of research conducted demonstrates depth and detail above the minimum
requirement – (discretionary marks)
? A variety of key resources are used (e.g. academic sources, library, media, video etc)
20
4
4
4
4
4
4. Conclusion
The essay is effectively concluded:
? Makes a clear statement of conclusion, summarizes the essay as a whole
? Provides a clear summary of the main points of the essay
? Conclusion is concise and engaging
10
4
3
3
5. Formatting
? As per instructions in Handbook – Essay style, 12 pt font, 1.5 spacing, single sided
? Correct spelling, grammar, syntax, clean professional presentation
10
5
5
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 8 of 13
Assessment 2: Group Presentation
Due date and time: Presentation assessments will be conducted in Tutorials week 12
16 th to 20 th Oct.
Assessment brief: A group presentation of 12 – 15 minutes is to be made to the rest of
the tutorial group on a key human or organisational behavioural
dynamic as covered in the paper. Each member of the group is to
take part in the presentation. The presentation must be supported
by a 2-page research document please refer to the instructions
below
Weighting: 20%
Group project and presentation instructions
In groups of 3-5 (max 6) formed from members of your class, you will work collaboratively to
develop a project, which studies a particular dynamic of human and organisational behaviour. The
result of your project will be a presentation by all of your group members, which is a creative
articulation or interpretation of concepts embedded in one of the themes, and include
recommendations from your group for dealing with issues that you have researched in relation to
them.
The issues will be based on themes that emerge from the course content. They will be confirmed
in class.
Your group’s presentation should show the results of your group’s work (in relation to the
designated theme) in the following areas:
? Explanation: Background explanation of the issue
? Interpretation: Analysis of what challenges are presented, and how these relate to
specific concepts of human and organisational behaviour
? Exploration: Problem solving strategies your group have considered and come up with in
relation to the challenges you have identified
You can choose how to present your work; it does not have to be a standard PowerPoint
presentation (discuss your ideas with your tutor). It might be a role-play, short video, artwork,
interpretive dance, or something else. You will present this to your class during tutorial time,
and the presentation should take 12-15 minutes.
Each group must submit an information sheet of 2 pages. Please ensure it includes:
- The names of all group members
- An outline of the main points of your presentation
- A reference list of the material you have engaged with in researching your chosen theme
- Signed by all group members
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 9 of 13
Students are to select, prepare and present on a dynamic of human and organisational behaviour
from the following:
1. Multiple intelligence and learning
2. Communication
3. Self-Esteem
4. Motivation
5. Personality Profile
6. Values, Attitudes, Ethics
7. Diversity
8. Leadership
9. Power
10. Groups and team behaviour
11. Conflict management and resolution
The summary will be presented in hard copy to the tutor on the day of presentation, and must
also be submitted via Turnitin, on the day of the group presentation
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 10 of 13
Group Presentation Marking Guide
Learning Outcome 1 Learning Outcome 3 Learning Outcome 4
A Grade Very clear explanation of
human and organisational
behaviour concept,
demonstrating in depth
research of a range of
relevant academic sources
Excellent demonstration of
effective interpersonal skills
and presentation techniques.
Very clear communication of
project understanding.
Excellent depth of research and
analysis undertaken of
contemporary theories of
human and organisational
behaviour. Strong connection
made between theory and
application in project
B Grade Competent explanation of
human and organisational
behaviour concept,
demonstrating research
through a range of relevant
academic sources
Competent demonstration of
effective interpersonal skills
and presentation techniques.
Competent communication
of project understanding.
Competent depth of research
and analysis undertaken of
contemporary theories of
human and organisational
behaviour. Competent
connection made between
theory and application in
project
C Grade Some explanation of human
and organisational
behaviour concept, based
on research with a few
academic sources
Some demonstration of
effective interpersonal skills
and presentation techniques.
Adequate communication of
project understanding.
Some depth of research and
analysis undertaken of
contemporary theories of
human and organisational
behaviour. Some connection
made between theory and
application in project
D Grade No clear explanation of
human and organisational
behaviour concept or
engagement with academic
sources
Poor demonstration of
effective interpersonal skills
and presentation techniques.
Poor communication of
project understanding.
No clear research and analysis
undertaken of contemporary
theories of human and
organisational behaviour
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 11 of 13
Assessment 3: Reflective Portfolio – Who Am I?
Due date and time: 4.00pm Tuesday 24 th October (week 13) or earlier.
Submission instructions: A hard copy (Pdf or Word document) of your portfolio including
cover sheet must be submitted to your tutor by 4.00pm Tuesday
24 th October.
Turnitin instructions: A word document or pdf of the reflective writing sections from
your portfolio must be submitted to Turnitin by 4.00pm on Tuesday
24 th October. If your reflective writing is not submitted to Turnitin
by the set deadline it will be considered late. Any reflective writing
not submitted to Turnitin will not be marked.
Assessment brief:
Length: Minimum 300 words, maximum 800 words per section
Type: Reflective writing 1 st person
Format: The portfolio will adhere to the format provided in the marking
guide. APA style referencing will be used to cite any materials used in
the portfolio. Any number of personal or professional images may be
used
Presentation: All material is to be submitted together. The portfolio must be
submitted with self-assessment evidence. Any portfolio submitted
without evidence will receive 30% deduction (see marking criteria)
The presentation of the portfolio is at the discretion of the individual
Weighting: 40%
TOPIC:
Students are to prepare and present an individual portfolio. The Portfolio shall demonstrate self-
assessment, personal evaluation and reflection on key aspects of Organisational Behavioural
theory;
? Learning style
? Communication style
? Self-Esteem
? Personality Profile
? Values, Attitudes, Ethics
? Diversity Profile
? Leadership Style
? Groups and Team Roles
? Conflict Resolution
? Who am I? Provide a written personal statement that captures who you think you are.
It is important that the portfolio presents discussion and evidence that addresses the following
learning outcomes:
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 12 of 13
? Critically evaluate and reflect on their own behavioural effectiveness based on a
conceptual understanding of human and organisational theoretical frameworks
? Research, analyse and reflect upon contemporary theories from organisational and
human behavioural and relate them to their own personal disciplinary perspective.
Each section MUST include a self-assessment as provided through course materials over the
course of the paper. The portfolio may also include additional material from other sources
All references cited in the portfolio must follow APA guidelines.
The portfolio should be professionally presented as if you are going to present to a prospective
employer.
Please note self-assessment material for the portfolio will only be provided during tutorial time
and not available on AUT online
School of Hospitality and Tourism
Paper Study Guide
HOSP503 Organisation and Human Behaviour Perspectives
Semester 2, 2017
Page 13 of 13
Portfolio Marking Guide
Component
1. Supporting evidence (No evidence = No marks)
? Each section of the portfolio is supported by self-assessment evidence as
provided through course materials
? The portfolio is supported by additional evidence supplementary to course
material
20
10
10
2. Portfolio content
? Each section of the portfolio demonstrates depth and detail of reflection
and self-evaluation (with supporting evidence) (No evidence = no marks)
? Each section demonstrates research, analysis and reflection upon
contemporary theories from organisational and human behaviour
? The portfolio presents critical evaluation and reflection on behavioural
effectiveness and understanding of the role of an individual in an
organisational setting
? Who am I? – this section demonstrates detailed self-evaluation and depth
of personal reflection relating to theoretical concepts of organisational
behaviour
40
10
10
10
10
3. References & Research
? Appropriate referencing using APA format.
? A variety of key resources are used (e.g. academic sources, library, media,
video etc)
10
5
5
4. Portfolio design
? The portfolio is professionally presented with good attention to detail
shown
? The portfolio demonstrates creative input and design
20
10
HOSP503 OB代写 Assessment 3 Conflict Resolution Self-Esteem
10
5. Presentation
? 12 pt font, 1.5 spacing, correct spelling, grammar, syntax,
? The portfolio is clearly structured and follows a logical progression
10
5
5
HOSP503 OB代写 Assessment 3 Conflict Resolution Self-Esteem
